The Final Programme is now online. ​It is available for download here 


Opportunities of Pubblications

Special issue on: 

  • Service Science: peer-reviewed and published quarterly by Informs on topics relate to  Service Management, Operations, Engineering, Economics, Design, and Marketing Service System and Service Theories case Studies and Application Areas, such as healthcare, energy, finance, information technology, logistics, and public services. Indexed in the Web of Science Social Sciences Citation Index 
  • ◦Sinergie: Journal of management: peer-reviewed and published quarterly italian jornal.

Opportunity to submit 3-4 selected papers to the regular issue with the assurance of expedited review process: 

  • Journal of Service Management: peer-reviewed  Emerlal published quarterly
  • Journal of Service Theory and Practices:  peer-reviewed  Emerlal published quarterly

Book your Hotel

Blocks of rooms at special rates have been reserved for participants Digitare il paragrafo qui. Please book early to ensure a place!


Countdown Image
Deadline for Paper Submission

     Countdown for Paper Submission​